Last updated: July 3, 2026
This Return & Refund Policy applies to purchases made from Njqnd and explains the return window, item condition, return label, exchanges, and refund timing. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
For mouse pads and desktop mouse surfaces, customers should keep the original packaging and included accessories until they are sure the item fits their intended use. Because customers compare mouse pads and desktop mouse surfaces by everyday utility, we keep references to dimensions, color, quantity, care, and package contents visible across policy pages. mouse pads and desktop mouse surfaces are reviewed with attention to listed material, included pieces, package condition, and ordinary household use.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items should be returned clean, unused, undamaged, and with the original packaging, tags, manuals, accessories, and included components when those were provided. Damage caused by misuse, improper care, unauthorized alteration, or normal wear may affect eligibility unless applicable law provides otherwise.
RETURN PROCESS & RETURN ADDRESS
To start a return, you can contact us at support@njqnd.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To initiate a return review, send one clear message with the checkout email, item name, and any helpful condition photos.
Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 26424 BLISS ST., BROOKSVILLE, FL, 34602.
When contacting us, include your order number, checkout email, item name, and the reason for the request. If the issue is damage, defect, or an incorrect item, please include clear photos or video of the product and package. Support cases are reviewed using the order record, the product page, customer-provided evidence, and the timing rules stated in the relevant policy.
RETURN SHIPPING FEES
If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.
For accepted returns, the return label is included in the package, free.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIME_FRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
Exchanges are accepted when the replacement item is available and the returned item qualifies under this policy. If the requested exchange is unavailable, we may process an approved refund instead. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@njqnd.shop or +15808067731. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.