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Njqnd reviews each mouse pad return against the ordered SKU, its exact material-layer and edge construction, the pad's condition, and the requested outcome. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may unroll or unpack the pad once on a clean, dry desk to inspect dimensions, material, color, edge, and whether it rests flat. For an eligible non-defective return, do not place a mouse, keyboard, laptop, monitor, drink, stationery, or other desk item on it. The pad, care card, and supplied paper core must remain together where listed. For mouse pad and desk mat orders, support review may compare the surface, base, dimensions, thickness, outline, corner radius, edge treatment, stitch-row count, wrist-support geometry, reversible faces, care card, and roll core with the ordered SKU and delivered parcel.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must show inspection only, not desk use. It must remain clean, dry, odor-free, and free from mouse-foot tracks, wrist or skin oils, dust embedded in the base, drink rings, ink, dye transfer, scratches, dents, pressure marks, foam compression, cork cracking, peeling layers, pulled stitches, cuts, sharp folds, tight-roll memory, heat exposure, or altered edges.
For an approved return, keep the pad clean and dry. Use the supplied core for a flexible extended mat without rolling it tightly, protect a memory-foam wrist support from compression, and keep a reversible cork face from cracking or rubbing against hard parcel contents. Do not introduce a sharp fold. Place the complete product and care card in a sturdy outer parcel. After approval, the pre-paid return label is emailed as a downloadable and printable file and must cover the previous delivery label.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@njqnd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 26424 Bliss Street, Brooksville, FL 34602, United States.
Identify the SKU and exact area involved, such as the micro-weave face, double-stitched edge, rubber base, teardrop outline, crescent memory-foam support, single seam, polyurethane base, PU leather face, cork reverse, bonded core, beveled edge, corner, or care card. For visible delivery damage, photograph the empty pad on a neutral desk without showing screens, documents, or personal objects.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available pad after the original complete unused product is approved for return. Footprint, thickness, surface material, base behavior, edge construction, wrist-support profile, reversibility, care method, and product net weight can differ and should be reviewed before confirming a replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@njqnd.shop or +1 (580) 806-7731. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).