Last updated: July 3, 2026
This Shipping Policy explains how Njqnd handles order processing, standard delivery, tracking, and shipment support. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The store currently serves customers in the United States, and checkout amounts are displayed in USD.
When preparing mouse pads and desktop mouse surfaces for shipment, we review the order record, delivery address, and item details before releasing the parcel to the carrier. Because customers compare mouse pads and desktop mouse surfaces by everyday utility, we keep references to dimensions, color, quantity, care, and package contents visible across policy pages.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
- Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days mean Monday-Saturday, excluding public holidays and dates when the carrier does not provide service. Orders that require additional verification may be held briefly while we contact the customer by email.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within the United States. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within the United States. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Customers are responsible for entering a complete and accurate shipping address, including unit number, postal code, and contact phone number when required. If the address cannot be used for delivery, we will contact the customer before processing the order further. Orders in United States are handled through the same store identity, support email, and policy terms shown throughout the website.
SHIPPING METHODS & COURIERS
We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.
Some orders may be shipped in separate parcels because of product availability, package size, carrier routing, or warehouse handling. When we split a shipment, we do not charge an additional standard shipping fee.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.
If tracking stops updating for several Business Days or the parcel appears damaged, delayed, or lost, customers can contact us with the order number and a clear description so we can review the carrier information and available resolution. Support cases are reviewed using the order record, the product page, customer-provided evidence, and the timing rules stated in the relevant policy. mouse pads and desktop mouse surfaces are reviewed with attention to listed material, included pieces, package condition, and ordinary household use. Contact support@njqnd.shop for shipment support.
CONTACT
For shipping questions, contact Njqnd support at support@njqnd.shop or +15808067731. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.